Returns and exchanges

Return and Refund Policy

1. Introduction

Welcome to Outdoor. Our mission is to ensure the satisfaction of our customers. If you are not completely satisfied with your purchase, we are here to help. This return and refund policy describes how you can return products and request refunds.

2. Return Conditions

For a return to be accepted, the product must meet the following conditions:

• Deadline: Return requests must be made within 5 days of receiving the product.
• Product Condition: Product must be in its original packaging, unused and in saleable condition.
• Proof of Purchase: You must provide proof of purchase, such as your order number and a photo of the delivery package.

3. Products Not Allowed for Return

The following items cannot be returned:

• Customized or made-to-measure products.
• Products that have been opened or used (except in case of defect).
• Health and personal hygiene products.

4. Return Procedure

To initiate a return, follow these steps:

1. Please fill out the form available at [link to form] to obtain a return authorization number.
2. Send the product to the address indicated by our customer service.

5. Return Costs

Return shipping costs will be borne by the customer.

6. Refund Processing

After receiving and inspecting the returned product, we will process your refund as follows:

• Refund Form: The refund will be made by bank transfer using the customer's IBAN number.
• Refund Time: Refund time can vary from 7 to 15 working days after receiving the returned product.

7. Changes

If you would like to exchange a product for another, please fill out the form available at [link to form]. Our team will contact you for assistance. The exchange process will follow similar procedures to returns and shipping costs for the new goods will be covered by Outdoor if the exchange is due to an error on our part.

8. Contact

If you have any questions about our return and refund policy, please contact us:

• Email: support@outdooritalian.com
• WhatsApp: +55 66 9655-2733

9. Changes to the Policy

We reserve the right to change this policy at any time. Changes will be posted on our website and will be effective as of the date of posting.